IT Support Lead

Job Summary:

We are looking for a skilled and experienced IT Infrastructure Lead to oversee and build our global IT support capabilities. You will be in charge of managing a distributed team, standardizing IT tools and policies, and working directly with the IT teams at our subsidiaries to deliver seamless IT support. This role plays a strategic part in enhancing our security posture and IT operations globally.

Key Responsibilities:

● Build and lead the global IT support team to support subsidiaries in multiple regions.

● Define and implement IT infrastructure strategy aligned with security and business requirements.

● Oversee setup and maintenance of SaaS platforms such as Gmail, Jira, Confluence, GitHub, Slack, Zoom, etc.

● Deploy and manage Apple and Windows device fleets through MDM tools, ensuring secure configurations.

● Collaborate with local IT teams to resolve escalated issues and to ensure consistent IT policies across all locations.

● Establish standard operating procedures (SOPs), manage ticketing systems, and generate performance reports.

● Contribute to company-wide information security initiatives (Zero Trust, SOC 2, ISO 27001).

● Evaluate, select, and manage IT vendors and tool providers globally.

3–5 years of experience in a senior IT support or infrastructure management role.

Proven leadership experience in building or managing an IT support team.

Deep understanding of SaaS tools administration (Google Workspace, Jira, GitHub, Zoom, etc.).

Strong knowledge of device security, encryption, SSO, SCIM, and identity/access management.

Excellent project management and cross-department communication skills.

Fluent English communication skills (spoken and written).

Preferred: certifications such as Google Admin, Jamf, Intune, CompTIA Security+, or CISSP.

Discussion during the interview