Sáng 8h-12h & Chiều 13h-17h

Sáng 8h-12h & Chiều 13h-17h

IT Business Analyst



Job Description

  • Provide oversight and management to the IT Application team to deliver IT services 
  • Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools 
  • Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates 
  • Manages the release process for applications which includes effective department wide and end user communication 
  • Manages testing scripts and identifies opportunities for improvement 
  • Negotiates resolution of conflicting requirements across the agencies and/or departments 
  • Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team 
  • Hires and evaluates the performance of direct reports, and provides ongoing coaching and staff development. 
  • Addresses individual staff performance problems as needed 
  • Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications 
  • Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups 
  • Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies 
  • Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies 
  • Assists with the preparation of budget for IT systems and services related interfaces and applications 
  • Keeps abreast of new developments and forecasts future trends in the area of application integration in the healthcare industry 
  • Maintains a strong understanding of technology and its application to achieve business objectives 
  • Prepares analysis and or proposals for other enterprise departments when necessary 
  • Serves as an internal consultant to other IT management staff and operations community as needed 
  • Develop and maintain an effective on-call rotation for 24/6 support 
  • Others assigned by the Head of IT.

Job Requirement

  • Minimum Degree: Bachelor’s degree in Information Technology Management or any related fields.
  • Good comunication in English.
  • Minimum experience in the equivalent field: 2 years as the same positions.
  • Proficient in SQL and familiarity with SQL Server and MySQL. 
  • Working knowledge of JavaScript, php a plus.
  • Ability to organize work independently as well as a team player , ability to observe and handle problems quickly and effectively.
  • Reporting skill and detail-oriented
  • Self-Motivated
  • Ability to innovate, learn and share good practice in a fast-paced, changing environment.
  • Strong planning skills and ability to prioritize work.
  • A strong communicator, able to communicate messages clearly to a range of audiences at all levels.
  • The ability to build productive working relationships quickly and engender confidence with the programs and projects.
  • Experience of working in fast-paced environments on a start-up function.



Location: Hồ Chí Minh


Địa chỉ:
Trụ sở chính: Tầng 10, Toà nhà Vincom

72 Lê Thánh Tôn, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
Văn phòng: 20 Nguyễn Trường Tộ Phường 12, Quận 4, Thành phố Hồ Chí Minh, Việt Nam

Di động (Ms Anna): +84 877 699 759



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