IT Business Analyst

• Provide oversight and management to the IT Application team to deliver IT services 
• Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools 
• Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates 
• Manages the release process for applications which includes effective department wide and end user communication 
• Manages testing scripts and identifies opportunities for improvement 
• Negotiates resolution of conflicting requirements across the agencies and/or departments 
• Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team 
• Hires and evaluates the performance of direct reports, and provides ongoing coaching and staff development. 
• Addresses individual staff performance problems as needed 
• Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications 
• Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups 
• Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies 
• Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies 
• Assists with the preparation of budget for IT systems and services related interfaces and applications 
• Keeps abreast of new developments and forecasts future trends in the area of application integration in the healthcare industry 
• Maintains a strong understanding of technology and its application to achieve business objectives 
• Prepares analysis and or proposals for other enterprise departments when necessary 
• Serves as an internal consultant to other IT management staff and operations community as needed 
• Develop and maintain an effective on-call rotation for 24/6 support 
• Others assigned by the Head of IT.

• Minimum Degree: Bachelor’s degree in Information Technology Management or any related fields.
• Good comunication in English.
• Minimum experience in the equivalent field: 2 years as the same positions.
• Proficient in SQL and familiarity with SQL Server and MySQL. 
• Working knowledge of JavaScript, php a plus.
• Ability to organize work independently as well as a team player , ability to observe and handle problems quickly and effectively.
• Reporting skill and detail-oriented
• Self-Motivated
• Ability to innovate, learn and share good practice in a fast-paced, changing environment.
• Strong planning skills and ability to prioritize work.
• A strong communicator, able to communicate messages clearly to a range of audiences at all levels.
• The ability to build productive working relationships quickly and engender confidence with the programs and projects.
• Experience of working in fast-paced environments on a start-up function.

Location: Hồ Chí Minh