ess@careertoday.com.vn

0906 900 719

Member Business Practice & Compliance (MPC Officer)

J000224

Health/Medical Care

Job Description

Case files

  • Keep abreast of the trend of business practices, trend of Members and/or any uprising issues.

  • Research, investigate, communicate with Member, collect & analysis the provided information from Members, complete issue resolution by recommendations.

  • Do review the Lifetime Volume to make sure that the qualifications are valid and not a result of volume manipulation. Assess whether a qualification should be approved or denied.

  • Strive to complete MPC files within target timeline.

  • To handle the complaints/inquiries regarding to non-compliance practices from Member & related internal departments.

  • Daily review & verify the business practice of all members to prevent the root cause to the unsustainable business growth

  • Be proactive research potential suspicious business practices various channels.

  • Analyzing information relating to violations of Members or Group Members for Member education

Member Communication & Education

  • Design training materials & resources for all trainings to keep the Members training program maintained and developed to meet the business requirements.  

  • Participate in implementing different Member communication projects (including project scope, schedule & quality) to ensure Rule communications & education programs are effectively delivered to Members and adapt with business practice development.

  • Deliver wide variety trainings to all level of Members in both virtual & offline events, including company’s events and other upon requested or ad-hoc occasions.

  • Drive company values and philosophy through all trainings and Member development activities with effective communications.

  • Coaching Member’s wrongful business practices though handling case file.

Nutrition Club

  • Carry out Nutrition Club Ambassador program. To monitor the accuracy and provide feedback on the Nutrition Club Visit program

  • In charge NC registration to make sure following the Nutrition Club guidelines & Directions

  • Participate in the other initiatives related to Nutrition Club practices to raise awareness of Members in understanding and complying with the company’s guidelines.

  • To provide & review Nutrition Club for vendor visiting.

Event Compliance 

  • Travel as the need arises to attend Company/Member conferences dealing with delicate and volatile issues and participate as a trainer/spokesperson and otherwise on Member Business Practices and Compliance worldwide seminars.

  • Ensure that all Distributors’ presentation and testimonials comply with all company’s internal regulations/SOPs applied to various events; at utmost transparent and non-bias manner.

Internal Traning

  • Training on job & Applying mentoring, supporting, guidance program to ensure the newcomer can catch up the process and procedures how to handle effectively and proficiently required tasks of MPC through materials & online training.

Others

  • Address the ad hoc tasks when necessary as requested by MPC Supervisor or Head Department.
  • Report to MPC Supervisor, escalated issues and ensure consistent application of our rules in Vietnam

Job Requirement

Benefits

  • Working time: from Monday to Froday (8.30 am to 17.30 pm) (1 hour for lunch)
  • Receive full salary for 2 months probationary (100%)
  • 13th month salary
  • Each year is entitled to a 1-time salary review
  • Each year will be rewarded with bonus from 1 month to 1.5 months salary
  • Team building per month to eat with the team.
  • Annual tourism at big hotels and resorts (domestic and international tours)
  • Birthday and lunch
  • New staff will receive a backpack and free uniforms.
  • For big holidays, company gives free voucher, gifts or products.
  • Company pays full salary insurance (100% of salary)
  • Along with insurance packages according to state regulations, the company provides the 24/7 Bao Viet insurance package.
  • Seniority fees are calculated from 1 year of work or more.
  • Free to use products in the office.
  • Annual leaves

Others

Location: Distric 3, HCMC

  • University graduate.
  • Preferably with at least 1 year working experience
  • Strongly customer oriented and owns excellent customer service experience; experience in MLM Company would be a plus.
  • Experience in banking, insurance, finance, FMCG is preferable. (non-travel, restaurants - hotels)
  • Fluent English capabilities (listening, speaking, reading and writing). Good verbal & written communication skills in Vietnamese.
  • Analyze data
  • Good administrative skills with hands on computer skills, able to use Windows, MS office package software.
  • Able to organize workload for effective implementation.
  • Ability to solve problems and challenges and carry out responsibilities under minimal supervision.
  • Dynamic and proactive to learn
  • Excellent organizational, interpersonal and communication skills. Must be self-motivated and highly attentive to details and follow-up.
  • Ability to work under deadline pressure, while maintaining a positive, professional attitude in a very fast-paced environment.

CAREER TODAY GROUP

Address: Tòa nhà CareerToday

Số 1196 Đường 3/2, P. 8, Q. 11, Tp. HCM

Hotline: 0906 900 719

Email: ess@careertoday.com.vn

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