Member Business Practice & Compliance (MPC Officer)

Case files

• Keep abreast of the trend of business practices, trend of Members and/or any uprising issues.

• Research, investigate, communicate with Member, collect & analysis the provided information from Members, complete issue resolution by recommendations.

• Do review the Lifetime Volume to make sure that the qualifications are valid and not a result of volume manipulation. Assess whether a qualification should be approved or denied.

• Strive to complete MPC files within target timeline.

• To handle the complaints/inquiries regarding to non-compliance practices from Member & related internal departments.

• Daily review & verify the business practice of all members to prevent the root cause to the unsustainable business growth

• Be proactive research potential suspicious business practices various channels.

• Analyzing information relating to violations of Members or Group Members for Member education

Member Communication & Education

• Design training materials & resources for all trainings to keep the Members training program maintained and developed to meet the business requirements.  

• Participate in implementing different Member communication projects (including project scope, schedule & quality) to ensure Rule communications & education programs are effectively delivered to Members and adapt with business practice development.

• Deliver wide variety trainings to all level of Members in both virtual & offline events, including company’s events and other upon requested or ad-hoc occasions.

• Drive company values and philosophy through all trainings and Member development activities with effective communications.

• Coaching Member’s wrongful business practices though handling case file.

Nutrition Club

• Carry out Nutrition Club Ambassador program. To monitor the accuracy and provide feedback on the Nutrition Club Visit program

• In charge NC registration to make sure following the Nutrition Club guidelines & Directions

• Participate in the other initiatives related to Nutrition Club practices to raise awareness of Members in understanding and complying with the company’s guidelines.

• To provide & review Nutrition Club for vendor visiting.

Event Compliance 

• Travel as the need arises to attend Company/Member conferences dealing with delicate and volatile issues and participate as a trainer/spokesperson and otherwise on Member Business Practices and Compliance worldwide seminars.

• Ensure that all Distributors’ presentation and testimonials comply with all company’s internal regulations/SOPs applied to various events; at utmost transparent and non-bias manner.

Internal Traning

• Training on job & Applying mentoring, supporting, guidance program to ensure the newcomer can catch up the process and procedures how to handle effectively and proficiently required tasks of MPC through materials & online training.

Others

• Address the ad hoc tasks when necessary as requested by MPC Supervisor or Head Department.
• Report to MPC Supervisor, escalated issues and ensure consistent application of our rules in Vietnam

• Working time: from Monday to Froday (8.30 am to 17.30 pm) (1 hour for lunch)
• Receive full salary for 2 months probationary (100%)
• 13th month salary
• Each year is entitled to a 1-time salary review
• Each year will be rewarded with bonus from 1 month to 1.5 months salary
• Team building per month to eat with the team.
• Annual tourism at big hotels and resorts (domestic and international tours)
• Birthday and lunch
• New staff will receive a backpack and free uniforms.
• For big holidays, company gives free voucher, gifts or products.
• Company pays full salary insurance (100% of salary)
• Along with insurance packages according to state regulations, the company provides the 24/7 Bao Viet insurance package.
• Seniority fees are calculated from 1 year of work or more.
• Free to use products in the office.
• Annual leaves

Location: Distric 3, HCMC

• University graduate.
• Preferably with at least 1 year working experience
• Strongly customer oriented and owns excellent customer service experience; experience in MLM Company would be a plus.
• Experience in banking, insurance, finance, FMCG is preferable. (non-travel, restaurants - hotels)
• Fluent English capabilities (listening, speaking, reading and writing). Good verbal & written communication skills in Vietnamese.
• Analyze data
• Good administrative skills with hands on computer skills, able to use Windows, MS office package software.
• Able to organize workload for effective implementation.
• Ability to solve problems and challenges and carry out responsibilities under minimal supervision.
• Dynamic and proactive to learn
• Excellent organizational, interpersonal and communication skills. Must be self-motivated and highly attentive to details and follow-up.
• Ability to work under deadline pressure, while maintaining a positive, professional attitude in a very fast-paced environment.