Customer Service Advisor, Frontline

• Accept and register bookings for our services
• Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with customer
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices
• Enhance service experience by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
• Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
• Highlight areas for improvement with suggested solutions to improve our procedures, technology and service to positively enhance customer’s experience 
• Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers
• Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff

• 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
• Bachelor's Degree in Business (preferable) or equivalent
• Fluent English (written and spoken)

• Strong career support & lots of opportunities in an international environment.
• Global certified training and a professional coaching & feedback culture
• Respect and Results culture
• Multifarious benefit programs
• Multifarious engagement activities under “Best Day Everyday” – our Health & Well-being program

Location: HCM