Sáng 8h-12h & Chiều 13h-17h

Sáng 8h-12h & Chiều 13h-17h

Customer Service Advisor, Frontline



Job Description

  • Accept and register bookings for our services
  • Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with customer
  • Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices
  • Enhance service experience by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
  • Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
  • Highlight areas for improvement with suggested solutions to improve our procedures, technology and service to positively enhance customer’s experience 
  • Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers
  • Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff

Job Requirement

  • 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
  • Bachelor's Degree in Business (preferable) or equivalent
  • Fluent English (written and spoken)


  • Strong career support & lots of opportunities in an international environment.
  • Global certified training and a professional coaching & feedback culture
  • Respect and Results culture
  • Multifarious benefit programs
  • Multifarious engagement activities under “Best Day Everyday” – our Health & Well-being program


Location: HCM


Địa chỉ:
Trụ sở chính: Tầng 10, Toà nhà Vincom

72 Lê Thánh Tôn, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
Văn phòng: 20 Nguyễn Trường Tộ Phường 12, Quận 4, Thành phố Hồ Chí Minh, Việt Nam

Di động (Ms Anna): +84 877 699 759



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