Service station team leader

Monitor inbound and outbound operations in meeting company’s service standards:

- Monitor if inbound shipments arrive at Service Station and being processed for delivery by scheduled time

- Monitor if outbound shipments being processes and put on shuttle for lodgment on time

Monitor pickup and delivery operations:

- Monitor couriers if they can complete pickup and delivery in accordance with company’s standards

- Give advise/instruction to couriers when they encounter irregularity issue

Train frontline staff with basic operational knowledge:

- Provide training to new staff

- Advise frontline right operational knowledge in handling shipments

Manage stock and storage of operations materials:

- Store operations materials properly

- Check stock regularly to ensure no shortage which may affect operations

Maintain cleanliness and tidiness of Service Station:

- Mobilize staff in Service Station to keep workplace clean and tidy

- Implement 6S management plan

Handle cash returned by couriers and store it in safe temporarily:

- Verify if cash/cheque returned by courier has been accurately counted and recorded by Warehouse Assistant

- Store cash / cheque temporarily in safe

Follow up irregularity cases:

- Check work order / email and keep close communication with Customer Service for irregularity cases related to Service Station

- Investigate root cause of irregularity and revert to Customer Service Perform other duties as assigned by superior.

 Bachelor’s degree, preferable in Business Management/Logistics/Supply Chain Management

 Understand how to use operational equipment and fundamental knowledge of operational work flow in express or logistics industry

 At least two years of relevant experience in express or logistics industry

 Teamwork and cooperative

 Diligent, work under pressure

 Attend to details

 Supervisory skill

 Concept of costs control and time management

 Basic computer operations skill (Office application)

 Fluent in written and verbal English or Mandarin an added advantage.

 Present good personal image