0906 900 719

Retail Outlet Officer



Job Description

  • Front line service point personnel who deliver various customer-focused services to drive sales and maximize profits for a retail establishment. Who work closely with Retail Supervisor to ensure sales targets are achieved.
  • Entailing fulfilling a range of customer service requirements to ensure customers have an enjoyable retail experience.
  • Receiving shipments face to face with customers at Service points including recommendation, describing and demonstrating products & services
  • Promoting sales by employing cross selling and up selling techniques.
  • Involving overseeing the processing of debit/credit card transaction as well as collection of cash payments for product purchase.
  • Handling refunds or exchange for product returns. They also decide when to offer customers discounts on purchases.
  • Monitoring level of inventory stock displayed on shelves to facilitate restocking of out of stock items.
  • Being responsible for the overall cleanliness, upkeep and maintenance of a store.
  • Ordering new merchandise and ensure received items are properly displayed.
  • Escalating difficult customer complaints, as well as communicate other store issues to the Retail Supervisor to initiate resolution.
  • Balancing cash registers at the end of a shift and ensure sufficient change for the next shift.
  • Complying with established strategies to achieve sales objectives.
  • Building and maintaining positive trust relationship with customers.
  • Maintaining an up-to-date knowledge of products and services so as to effectively conduct sales with customers

Job Requirement

  • At least 1 year experience in the field of sales and marketing
  • Experience in sales/sales processes
  • Knowledge and understanding of the Retail trade from a service perspective
  • Retail sales candidates must have strong communication skills and work well with others.
  • They must also be courteous and efficient and maintain a tidy appearance.
  • College/university diploma and experience in sales.
  • A career in retail sales entails basic math and technology skills (experience on CCTV, internet, scanners, computer software/hardware…)
  • Communication (Fluently both Vietnamese & English)
  • Team Player
  • Independent Worker
  • Attention to Detail
  • Cashier Experience
  • Cleaning/ Organisation
  • Product Knowledge
  • Stocking/Inventory
  • Helpfulness
  • Microsoft Office (especially Outlook, Excel)
  • Customer service skills, as well as communication and IT skills.


  • Strong career support & lots of opportunities in an international environment.
  • Global certified training and a professional coaching & feedback culture
  • Respect and Results culture
  • Multifarious benefit programs
  • Multifarious engagement activities under “Best Day Everyday Everyday” our Health & Well being program


Location: Hanoi + Danang


Address: Tòa nhà CareerToday

Số 1196 Đường 3/2, P. 8, Q. 11, Tp. HCM

Hotline: 0906 900 719


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