Retail Outlet Officer

• Front line service point personnel who deliver various customer-focused services to drive sales and maximize profits for a retail establishment. Who work closely with Retail Supervisor to ensure sales targets are achieved.
• Entailing fulfilling a range of customer service requirements to ensure customers have an enjoyable retail experience.
• Receiving shipments face to face with customers at Service points including recommendation, describing and demonstrating products & services
• Promoting sales by employing cross selling and up selling techniques.
• Involving overseeing the processing of debit/credit card transaction as well as collection of cash payments for product purchase.
• Handling refunds or exchange for product returns. They also decide when to offer customers discounts on purchases.
• Monitoring level of inventory stock displayed on shelves to facilitate restocking of out of stock items.
• Being responsible for the overall cleanliness, upkeep and maintenance of a store.
• Ordering new merchandise and ensure received items are properly displayed.
• Escalating difficult customer complaints, as well as communicate other store issues to the Retail Supervisor to initiate resolution.
• Balancing cash registers at the end of a shift and ensure sufficient change for the next shift.
• Complying with established strategies to achieve sales objectives.
• Building and maintaining positive trust relationship with customers.
• Maintaining an up-to-date knowledge of products and services so as to effectively conduct sales with customers

• At least 1 year experience in the field of sales and marketing
• Experience in sales/sales processes
• Knowledge and understanding of the Retail trade from a service perspective
• Retail sales candidates must have strong communication skills and work well with others.
• They must also be courteous and efficient and maintain a tidy appearance.
• College/university diploma and experience in sales.
• A career in retail sales entails basic math and technology skills (experience on CCTV, internet, scanners, computer software/hardware…)
• Communication (Fluently both Vietnamese & English)
• Team Player
• Independent Worker
• Attention to Detail
• Cashier Experience
• Cleaning/ Organisation
• Product Knowledge
• Stocking/Inventory
• Helpfulness
• Microsoft Office (especially Outlook, Excel)
• Customer service skills, as well as communication and IT skills.

• Strong career support & lots of opportunities in an international environment.
• Global certified training and a professional coaching & feedback culture
• Respect and Results culture
• Multifarious benefit programs
• Multifarious engagement activities under “Best Day Everyday Everyday” our Health & Well being program

Location: Hanoi + Danang