SERVICE STATION TEAM LEADER

Manage daily routine operations in Service Station as per company’s policies and standards.

RESPONSIBILITIES

Monitor inbound and outbound operations in meeting company’s service standards

• Monitor if inbound shipments arrive at Service Station and being processed for delivery by scheduled time
• Monitor if outbound shipments being processes and put on shuttle for lodgment on time

Monitor pickup and delivery operations

• Monitor couriers if they can complete pickup and delivery in accordance with company’s standards
• Give advise/instruction to couriers when they encounter irregularity issue

 Train frontline staff with basic operational knowledge

• Provide training to new staff
• Advise frontline right operational knowledge in handling shipments

 Manage stock and storage of operations materials

• Store operations materials properly
• Check stock regularly to ensure no shortage which may affect operations

Maintain cleanliness and tidiness of Service Station

• Mobilize staff in Service Station to keep workplace clean and tidy
• Implement 6S management plan

Handle cash returned by couriers and store it in safe temporarily

• Verify if cash/cheque returned by courier has been accurately counted and recorded by Warehouse Assistant
• Store cash / cheque temporarily in safe

Follow up irregularity cases

• Check work order / email and keep close communication with Customer Service for irregularity cases related to Service Station
• Investigate root cause of irregularity and revert to Customer Service

Perform other duties as assigned by superior

Knowledge and work experience:

• Bachelor’s degree, preferable in Business Management/Logistics/Supply Chain Management
• Understand how to use operational equipment and fundamental knowledge of operational workflow in express or logistics industry.
• At least two years of relevant experience in express or logistics industry
• Basic computer operations skill (Office application)
• Fluent in written and verbal Chinese.

Competencies

• Teamwork and cooperative
• Diligent, work under pressure
• Attend to details
• Supervisory skill
• Concept of costs control and time management

• Location: Da Nang, Quang Ninh, , Nha Trang, Dong Nai, Long An, Vung Tau, Can Tho.